NHD-7.0CTP-CAPE-V will not power on
Hi
I have a NHD-7.0CTP-CAPE-V that will no longer power on after successfully booting up 6 times. Now when I try and start the Cape and beagle bone black (BBB), the screen and power LED on the BBB fIashes and cuts out, I have tested the BBB without the cape without issue. I have been reading that there have been issues with these capes and from the schematics it draws a fair amount of current on boot for the backlight. Do I need to submit an RMA or is there a potential fix via overlay modification.
Thanks in advance,
I have a NHD-7.0CTP-CAPE-V that will no longer power on after successfully booting up 6 times. Now when I try and start the Cape and beagle bone black (BBB), the screen and power LED on the BBB fIashes and cuts out, I have tested the BBB without the cape without issue. I have been reading that there have been issues with these capes and from the schematics it draws a fair amount of current on boot for the backlight. Do I need to submit an RMA or is there a potential fix via overlay modification.
Thanks in advance,
0
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Please send an email request for support with this RMA to nhtech@newhavendisplay.com
Regards,0 -
I did RMA this and the QA team stated that nothing was wrong while clearly not the case. This is extraordinarily poor product support. This post on the forums was my last resort. Burying it in evaluation tools will simply limit the visibility of the post, others may of had a similar problem. 0 -
We are sorry to hear you are still having issues with this display.
In some cases, the cause of this type of issue is related to the condition of the power supply voltage to the BeagleBone Black.
We would suggest trying an alternate 5V 2A or 3A power supply to see if this resolves the issue.
Best Regards,0
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